Last Updated: [2025/03/05]
INTRODUCTION
Solms Forge (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solmsforge.com (the “Site”) and use our services. By using our Site and services, you consent to the practices described in this policy.
We are based in South Africa and comply with the Protection of Personal Information Act (POPIA).
INFORMATION WE COLLECT
We collect information from you in various ways, including:
Information You Provide Directly:
- Personal information, such as your name, email address, phone number, shipping address, and billing address, when you create an account, place an order, or contact us.
- Payment information (credit card details, etc.), processed securely by our payment gateway providers. We do not store your full payment card details on our servers.
- Communications with us, including emails, chat logs, and customer support inquiries.
- Any information you provide when you participate in surveys, contests, or promotions.
Information Collected Automatically:
- IP address, browser type, operating system, and other technical information.
- Information about your browsing activity on our Site, including pages visited, time spent on pages, and links clicked.
- Cookies and similar technologies to track your preferences and activity on our Site.
- Device information, including device type and unique device identifiers.
Information From Third Parties:
- We may receive information about you from third-party service providers, such as payment processors, shipping companies, and marketing platforms.
HOW WE USE YOUR INFORMATION
We use your information for various purposes, including:
- To process and fulfill your orders.
- To communicate with you about your orders, products, and services.
- To provide customer support.
- To improve our Site and services.
- To personalize your experience on our Site.
- To send you marketing communications, with your consent.
- To detect and prevent fraud.
- To comply with legal obligations.
- To perform analytics and research.
SHARING YOUR INFORMATION
We may share your information with:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, and marketing.
- Business partners: To provide you with specific products or services.
- Legal Authorities: When required by law or to protect our rights.
- Third party marketing platforms: for marketing and advertising purposes, with your consent.
- Other parties with your consent: We may share information with other parties if you provide explicit consent.
DATA SECURITY
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Using secure servers and encryption technologies.
- Implementing access controls and authentication procedures.
- Regularly reviewing and updating our security practices.
- Utilizing reputable third party payment processors.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
YOUR RIGHTS
Under POPIA, you have the following rights:
- Right to Access: You have the right to request access to your personal information.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information.
- Right to Complain: You have the right to lodge a complaint with the Information Regulator of South Africa.
- Right to withdraw consent: You have the right to withdraw consent at any time, when processing is based on consent.
To exercise these rights, please contact us at the contact information provided below.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to enhance your experience on our Site. You can control the use of cookies through your browser settings.
CHILDREN’S PRIVACY
Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us at:
Solms Forge
Cell: +27 (0)72 900 3016
INFORMATION REGULATOR
For more information regarding POPIA, please contact the Information Regulator of South Africa:
The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 P.O Box 31533, Braamfontein, Johannesburg, 2017